Shipping & delivery

Shipping Information

1. How will you deliver my products?

We use a reliable courier service to deliver your orders directly to your door anywhere in South Africa.

2. What is the estimated delivery time?

We process and dispatch orders within 1-2 business days. Once dispatched, delivery typically takes 3-5 business days. You’ll receive a notification email with tracking information once your order ships.

3. How much does shipping cost?

• Orders under ZAR500: ZAR55 delivery fee
• Orders over ZAR500: Free delivery

Payment Options

1. What payment methods do you accept?

We accept secure payments via debit card, credit card, and Payfast.

2. Is it safe to pay with my card?

Yes, your card details are protected. We use a secure payment gateway to ensure all transactions are encrypted and private.

Returns & Cancellations

Returns

We offer a 100% satisfaction guarantee. If you’re unhappy with your purchase, you can return unopened and unused items in their original packaging within 15 days for a full refund. Please note that items purchased during sales or promotions cannot be returned.

Damaged or Incomplete Deliveries

We take care to ensure your order arrives in perfect condition. If you receive a damaged or incomplete item, please contact us immediately at info@thickfiber.co.za so we can resolve the issue.

Cancellations

You can cancel your order before it has been processed and dispatched. To do this, log in to your account and cancel the order. If your order has already been dispatched, our standard returns policy applies.

Contact Us

If you have any questions, please contact us:

• Email: info@thickfiber.co.za
• Phone: +27 66 0384 226
• Address: The Arches of Rivonia, Sandton, Johannesburg, 2191